Understanding The Auto Repair Process

Here at City Auto Body, we understand that dealing with car accidents of any kind is time-consuming and stressful for all parties involved. From minor fender benders to major body and mechanical damage, the repairs that are required to fix a car can cover a wide spectrum. For that reason, when you are out getting quotes on the repairs for your car, the last thing you want or need is to feel like you are taken advantage of and/or overcharged. So before you have your car repaired, here are some tips we would like you to know:

Do I Have To Bring My Vehicle To A Drive-In Claims Center?

Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at City Auto Body and ask that the insurance company inspect the car at our shop.

How Many Estimates Do I Need?

There is no law requiring you to obtain more than one estimate or appraisal. We work with your insurance company to establish an estimate, as do many collision repair centers. However, getting multiple estimates is generally not beneficial, as they will all be nearly identical.

Can I have my car repaired at any shop?

You have the right to go to the repair shop of your choice. Your insurance company can’t require you to go to a particular shop.

How Do I Get An Estimate?

In order to truly determine how much damage has been done, an estimator needs to examine your vehicle, and estimates are just that – estimates. They aren’t always 100 percent accurate. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.

What is the Difference Between Genuine, OEM, and Aftermarket Parts?

Often, this decision is at the discretion of the insurance company and their guidelines – so make sure to consult with your agent.

• Genuine parts are branded by the manufacturer and are the exact part found in your original vehicle – important if you want to keep all matching parts.
• OEM parts are the parts manufactured by the factory supplier for your vehicle, and will match them, but may not have the genuine branding.
• Aftermarket parts are third-party equivalents of the original factory parts.

Does City Auto Body Offer Warranties?

Yes – City Auto Body Automotive provides a written lifetime warranty for any workmanship defects related to invoiced collision repair for as long as you own your vehicle.